Shipping & Delivery
Orders received by 12 noon are normally despatched on the same day. Please note that orders placed at a weekend will not be despatched until Monday, orders placed on a bank holiday weekend will be sent out on Tuesday. Deliveries to offshore UK Destinations and the Scottish Highlands can take up to three days.
Standard UK Postage Mainland UK Destinations - Free
Next Day Mainland UK Destinations - £10.50 UK Offshore Destinations - £10.50
International Mulepack & ED50 Stay on Case - £12.99 International Deliveries
We are able to send the Mulepack and ED50 Stay on Case to any international destination for £12.99, please make sure this option is selected when viewing your basket. For other items to international destinations please contact us first for shipping costs. We are unable to despatch items with the incorrect postage option selected.
Privacy & Security
Cookies are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. We like to think all the cookies used on this site are fairly innocuous but that’s for you to judge. We also make use of temporary “Session Cookies” to determine if you have logged into the password protected areas of our website. These only exist while your web browser is open and are wiped as soon as you close the window.
Anonymous tracking software
We use Google Analytics (just like virtually everybody else) a service provided by Google. They gather anonymous data on how people are using this site and then provide us with visitor statistics, details of page views etc. You can think of it as being a bit like CCTV but one that automatically blurs your face so we can see what people have done, but not who. If you are anti-Google you can opt-out of being tracked by Google Analytics at http://tools.google.com/dlpage/gaoptout (we’d prefer you didn’t though as this data is seriously helpful to us in improving our website).
Returns & Replacements
When purchasing remotely (internet or mail order sales) you have the right to cancel the order within seven days of the receipt of goods. If the goods are to be returned they must be in a saleable condition without straps or accessories having been used or unpacked. Payments will be refunded by the same method the original payment was made, however the cost of postage and packing will not be refunded.