Our Service
Mission Statement Price Match Our Service Our Surroundings
About Cley Spy: UK Optics Specialists
Cley Spy is a leading UK retailer specializing in binoculars, telescopes, monoculars, and optical accessories. Operating both online and through our well-stocked physical store, our expert staff provide specialist advice and exceptional customer service.
The Cley Spy Price Match Policy We continually monitor the market to ensure our optical equipment is offered at the most competitive rates. Under the Cley Spy Price Match policy, if a customer finds a lower price from a genuine UK retailer, we will make every effort to match it. This guarantees our customers receive the best available price alongside expert support, whether shopping in-store or online.
Our Service
Cley Spy Customer Service and Expert Guidance Cley Spy provides expert, impartial advice to assist customers in selecting the right binoculars, telescopes, monoculars, and optical accessories. Our non-commissioned staff possess years of field optics experience, ensuring recommendations are based strictly on individual customer requirements, whether they are beginners or seasoned experts.
Online Optics Buying Guides For customers shopping remotely, the Cley Spy website offers comprehensive buying guides. These resources explain technical optical specifications and provide detailed advice on selecting primary optics, as well as supplementary gear like tripods and smart phone adapters.
Contact and Support Channels Live support is actively maintained for all shoppers. Our optics experts can be reached directly for personalized assistance via:
Email (https://www.cleyspy.co.uk/contact-us/)
Facebook (https://www.facebook.com/CleySpyShop)
Twitter (https://x.com/CleySpy)
BlueSky (https://bsky.app/profile/cleyspy.bsky.social)
Telephone (01253 740088)
Commission Sales
Do you have a binocular or spotting scope that you no longer have a home for? Then Cley Spy can help!
We are very happy to offer a commission sale scheme. How does it work?
Firstly, we’ll inspect your item and give you a provisional valuation. If you’re happy with our proposal, you’ll leave the item with us for a more thorough inspection.
After 3 working days, we’ll confirm our selling price with you and if you’re happy, get your item on sale straight away.
If we’ve discovered any issues during our inspection, we can facilitate getting your item repaired. Once repaired, we can then put your item on sale, with any repair costs being subtracted from your final payment.
We advertise many used items across our social media platforms and website. We’ll then cover the shipping costs to the new owner, providing them with a 6 month warranty.
Once your item sells, we allow the buyer up to 28 days to return it. Once this time has passed, we’ll give you a call to request your bank details. We’ll then pay the amount due into your chosen bank account (usually on the Friday after the phone call).
Our commission for this service is 25% (+ VAT).
If you are planning on making a long journey to us, please give us a call in advance. We can give you an email address where you can email us photographs of the items that you would like us to take in.
We are unfortunately not able to accept all brands and ages of optics, or items in poor condition, so this will hopefully help prevent you making an unnecessary journey.
Please ensure that items and their accessories are in a clean condition before your visit.
Please note that we are unable to accept thermal imagers, range-finders, cameras or image-stabilising binoculars for commission-sale.
But our service doesnt end there. When you’ve bought your item and taken it home (or had it delivered) we’re still there to help you with anything you need. There’s no time-limit on our service.
Our Surroundings
Both Cley Spy shops are set amongst beautiful wild areas in the North Norfolk countryside.
The Cley Spy Marshes shop is inside a Norfolk Wildlife Trust (NWT) building.
It overlooks the NWT’s best-known nature reserve and bird breeding sanctuary: The Cley Marshes.
The shop sits on the coast road between Salthouse and Cley. You can click here for directions and local transport information, or just type ‘Cley Marshes Visitor Centre’ into your sat nav.
The Cley Marshes is known for being one of the UK’s best birdwatching sites and there is always something to see, no matter the season.
The bracken lagoons and reedbeds are a hotspot for both migrating and residential birds. These natural features are regulated by the NWT to ensure they remain in an ideal condition for all species.
There are plenty of hides for you to test your new binoculars or telescopes and a boardwalk helps you pick your way through the marshy terrain.
Our flagship store is at Manor Farm Barns in Glandford near Holt. It’s set on bird-rich farmland with fantastic rural views of pine forests and open fields. We even have our very own wild meadow filled with a wealth of wild flowers and plants, as well as frequently visiting birds and wildlife. It is a great place to test your equipment in ‘real world’ conditions. Our beautiful surroundings mean you can take a relaxed approach to buying optics by trying different models to find out which one is right for you.
If you have any questions at all you can always contact us, call direct on 01263 740088, or catch us on Facebook or Twitter using @CleySpy