Service and Repair

Here at Cley Spy, we only stock products from the most reputable brands that offer you the best aftercare service. If you have any issues with your optics, the quickest way is to deal with the manufacturer directly, for warranty repairs a proof of purchase will be required.

PLEASE NOTE

All warranty repairs will be subject to a £10 handling fee, to cover the cost of shipping your item to the manufacturer / repairer (unless within the first 30 days from purchase).

All non-warranty repairs will be liable to a £25 handling fee, payable upon completion of the repair. In addition there will be an additional charge for shipping a repaired or un-repaired item back to a customer of £10.50 for items under £1000 and £20.00 for items over £1000.

If you would prefer to arrange the repair personally, these contact details will help you :

Benro

https://uk.benroeu.com/service-repair/ (link to external site) email info@macgroupeu.com Tel:- 01902 255500

Bushnell

Tel:- 0203 966 5947 (‘Transcontinenta’)

Celestron

https://www.celestron.com/pages/technical-support (link to external site) Repair via Celestron dealer only

Hawke

Hawke Faults & Repairs Department (link to external site) email uk@hawkeoptics.com

NOTE: Hawke will not process any repairs without the original sales receipt

Kite

https://www.kiteoptics.com/en/nature/support/ (link to external site) email info@kiteoptics.com 

Kowa

Kowa Support Department (link to external site) email scope@kowaoptimed.com

Leica

Leica Service & Repair Department (link to external site)

Manfrotto

https://www.manfrotto.com/uk-en/customer-service/spare-parts/ (link to external site) email sales@manfrottospares.com Tel:- 01483 548883

Opticron

Opticron Service & Repair Department (link to external site) email  sales@opticron.co.uk Tel:- 01582 726522

Swarovski

Swarovski Optik Service and Repair Department (link to external site) email customerservice@swarovskioptik.com Tel:- 00800 3242 5056

Pentax/Rico

https://www.ricoh-imaging.eu/uk_en/camera-info/service-centre (link to external site) email jptechadmin@johnpye.co.uk Tel:- 01283 384409

Pulsar

https://www.pulsar-nv.com/glo/where-to-buy/36/ (link to external site) email info@thomasjacks.co.uk Tel:- 01789 264100

Vanguard

https://www.vanguardworld.co.uk/pages/repair-services (link to external site) info@vanguardworld.co.uk Tel:- 01202 651281

Velbon

http://www.ewanbeck.com/Archive/Velbon/service/service_repair.html (link to external site)

Vortex

Vortex VIP Warranty (link to external site) email sales@newprouk.co.uk Tel:- 01367 242411

Zeiss

enquiries  (link to external site) email admin@binocular-repair.co.uk Tel:- 01366 387581