Service and Repair
Here at Cley Spy, we only stock products from the most reputable brands that offer you the best aftercare service. If you have any issues with your optics, the quickest way is to deal with the manufacturer directly, for warranty repairs a proof of purchase will be required.
PLEASE NOTE All non-warranty repairs will be liable to a £25 handling fee, payable upon completion of the repair. In addition there will be an additional charge for shipping a repaired or un-repaired item back to a customer of £10.50 for items under £1000 and £20.00 for items over £1000.
Due to the UK leaving the EU, the repair of some products may also incur additional shipping and customs charges, these are calculated individually and are not included in our fees.
Benro
https://uk.benroeu.com/service-repair/ (link to external site) email info@macgroupeu.com Tel:- 01902 255500
Bushnell
Tel:- 0203 966 5947 (‘Transcontinenta’)
Celestron
https://www.celestron.com/pages/technical-support (link to external site) Repair via Celestron dealer only
Hawke
Hawke Faults & Repairs Department (link to external site) email uk@hawkeoptics.com
NOTE: Hawke will not process any repairs without the original sales receipt
Kite
https://www.kiteoptics.com/en/nature/support/ (link to external site) email info@kiteoptics.com
Kowa
Kowa Support Department (link to external site) email scope@kowaoptimed.com
Leica
Leica Service & Repair Department (link to external site)
Manfrotto
https://www.manfrotto.com/uk-en/customer-service/spare-parts/ (link to external site) email sales@manfrottospares.com Tel:- 01483 548883
Opticron
Opticron Service & Repair Department (link to external site) email sales@opticron.co.uk Tel:- 01582 726522
Swarovski
Swarovski Optik Service and Repair Department (link to external site) email customerservice@swarovskioptik.com Tel:- 00800 3242 5056
Pentax/Rico
https://www.ricoh-imaging.eu/uk_en/camera-info/service-centre (link to external site) email jptechadmin@johnpye.co.uk Tel:- 01283 384409
Pulsar
https://www.pulsar-nv.com/glo/where-to-buy/36/ (link to external site) email info@thomasjacks.co.uk Tel:- 01789 264100
Vanguard
https://www.vanguardworld.co.uk/pages/repair-services (link to external site) info@vanguardworld.co.uk Tel:- 01202 651281
Velbon
http://www.ewanbeck.com/Archive/Velbon/service/service_repair.html (link to external site)
Vortex
Vortex VIP Warranty (link to external site) email sales@newprouk.co.uk Tel:- 01367 242411
Zeiss
enquiries (link to external site) email admin@binocular-repair.co.uk Tel:- 01366 387581