Service and Repair
Here at Cley Spy, we only stock products from the most reputable brands that offer you the best aftercare service. If you have any issues with your optics, the quickest way is to deal with the manufacturer directly, for warranty repairs a proof of purchase will be required.
If you would like us to handle your repair for you:
All warranty repairs will be subject to a £10 handling fee, to cover the cost of shipping your item to the manufacturer / repairer (unless within the first 30 days from purchase).
All non-warranty repairs will be liable to a £25 handling fee, payable upon completion of the repair.
There will be an additional charge for shipping of a repaired (or un-repaired) item back to a customer, of £10.50 (items under £1000) and £20.00 (items over £1000).
For warranty repairs a sales receipt will be required, it is the customer’s responsibility to keep the original sales receipt or a copy of it.
If you would prefer to arrange the repair personally, these contact details will help you :
Benro
(Contact Benro direct for missing feet / spare parts etc)
https://uk.benroeu.com/service-repair/ (link to external site) email info@benroeu
.com Tel:- 01902 255500
Bushnell
Tel:- 0203 966 5947 (‘Transcontinenta’)
Celestron
https://www.celestron.com/pages/technical-support (link to external site) Repair via Celestron dealer only
Hawke
Hawke Faults & Repairs Department (link to external site) email uk@hawkeoptics.com
NOTE: Hawke will not process any repairs without the original sales receipt
Kite
https://www.kiteoptics.com/en/nature/support/ (link to external site) email info@kiteoptics.com
Kowa
Kowa Support Department (link to external site) email scope@kowaoptimed.com
Leica
Leica Repair Online Booking Form (Link to external site)
Manfrotto
https://www.manfrotto.com/uk-en/customer-service/spare-parts/ (link to external site) email sales@manfrottospares.com Tel:- 01483 548883
Opticron
Opticron Service & Repair Department (link to external site) email sales@opticron.co.uk Tel:- 01582 726522
Swarovski
Swarovski Optik Service and Repair Department (link to external site) email customerservice@swarovskioptik.com Tel:- 056 0109 2600 (Call this number for spare eyecups etc)
Pentax/Rico
https://www.ricoh-imaging.eu/uk_en/camera-info/service-centre (link to external site) email jptechadmin@johnpye.co.uk Tel:- 01283 384409
Pulsar
https://www.pulsar-nv.com/glo/where-to-buy/36/ (link to external site) email info@thomasjacks.co.uk Tel:- 01789 264100
Vanguard
https://www.vanguardworld.co.uk/pages/repair-services (link to external site) info@vanguardworld.co.uk Tel:- 01202 651281
Velbon
http://www.ewanbeck.com/Archive/Velbon/service/service_repair.html (link to external site)
Vortex
Vortex VIP Warranty (link to external site) email sales@newprouk.co.uk Tel:- 01367 242411
Zeiss
enquiries (link to external site) email admin@binocular-repair.co.uk Tel:- 01366 387581