Service and Repair

Here at Cley Spy, we only stock products from the most reputable brands that offer you the best aftercare service.

If you have any issues with your optics, the quickest way is to deal with the manufacturer directly: 

Hawke: Hawke Faults & Repairs Department (link to external site)

Kowa: Kowa Support Department(link to external site)

Leica: Leica Service & Repair Department (link to external site)

Opticron: Opticron Service & Repair Department (link to external site)

Swarovski: Swarovski Optik Service and Repair Department (link to external site)

Vortex: Vortex VIP Warranty (link to external site)

Zeiss: enquiries  (link to external site)

Celestron: https://www.celestron.com/pages/technical-support (link to external site)

Bushnell: Tel: 0203 966 5947 (‘Transcontinenta’)

Kite: https://www.kiteoptics.com/en/nature/support/ (link to external site)

Vanguard: https://www.vanguardworld.co.uk/pages/repair-services (link to external site)

Pentax/Ricoh: https://www.ricohimaging.eu/uk_en/camera-info/service-centre (link to external site)

Manfrotto: https://www.manfrotto.com/uk-en/customer-service/spare-parts/ (link to external site)

Benro: https://uk.benroeu.com/service-repair/ (link to external site)

Velbon: http://www.ewanbeck.com/Archive/Velbon/service/service_repair.html (link to external site)

Pulsar: https://www.pulsarnv.com/glo/where-to-buy/36/ (link to external site)

Customers with warranty repairs will need to provide a proof of purchase.

All other repairs are subject to a £25 fee to cover shipping and handling costs. 

(All repairs may be subject to additional fees, including those related to import and export duty)