About the Vortex VIP Lifetime Warranty

IMPORTANT NOTE - ANY GREY IMPORTS OR PRODUCTS NOT PURCHASED THROUGH A UK AUTHORISED DEALER ARE SUBJECT TO CHARGES.

Our warranty is about you, not us. It's about taking care of you after the sale.

The VIP stands for a Very Important Promise to you, our customers. Through our UK Authorised Vortex Dealers we will repair or replace your Vortex binoculars, spotting scope or monocular should it become accidentally damaged and unusable at NO CHARGE TO YOU*. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. Other than loss, purposeful damage or mistreatment or cosmetic damage that does not hinder the performance of the product, it doesn't matter how it happened, whose fault it was or which authorised Vortex observation optics dealer you purchased it from in the UK and Ireland. You can count on the VIP Warranty:

  • Unlimited lifetime
  • Fully transferable
  • No warranty card to fill out
  • No receipt needed to hang on to

If you ever have a problem, no matter what the cost, we promise that we will take care of you.

*Subject to postage / handling charge.

For anyone unfortunate enough to need to use the warranty please bring your binocular / telescope to our Glandford shop where we will be able to handle the necessary warranty claim on your behalf. If you cannot visit us in person then either return the binocular / telescope to us via the post or contact us on 01263 740088  or through the website by following This Link for advice on how to contact the Vortex UK supplier directly.